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Customer Reviews.

service

5

Excellent service, and being kept up to date with a video of my mini being serviced blew me away.

08 April 2021

sales

5

Jamie King was very good throughout and kept me fully up-to-date with how my order was progressing.

07 April 2021

sales

5

The service I received was professional, friendly, courteous and efficient. I was kept fully informed at each stage and the handover was very well done considering the restrictions in place.

06 April 2021

sales

5

Jamie was excellent throughout and made the process easy!

06 April 2021

sales

4

There was a glitch in the sales process but that was overcome and the sale went through on timetable

05 April 2021

service

4

Easy to book etc. Would've been good to have an appointment with a time slot so I could wait for it to be done, even off site, rather than having to come all the way home and back again as I live some distance away.

03 April 2021

sales

5

Difficult Covid times made easy! Great customer service. I was kept up to state at the various stages from build to delivery at Ipswich Cooper. Felt very strange purchasing over the telephone but all went to plan.

03 April 2021

sales

5

In these difficult times, still managed to give a personal service 10/10

02 April 2021

service

5

Polite, Efficient,Excellent service Connor was a pleasure to deal with. ????

01 April 2021

service

5

Service dept. went above and beyond my expectations.

29 March 2021

service

5

My Mini JC Works first Service. As with my previous Mini, I was made to feel as important as the car's essential service. I was more than appreciative by the overall outcome and the experience of the service to one of my prized possessions.

26 March 2021

service

5

Good collection and delivery was needed, all in order. All covid rules explained, and security carried out. I was com

25 March 2021

service

4

Good customer service

25 March 2021

service

5

Good service, liked video report.

23 March 2021

service

4

Very nice people, all very helpful. Apart from a brake fluid service and a sat nav update, the car was in for a recall. I wasn't warned that if the recall part was faulty I wouldn't be able to have my car back the same day. This was inconvenient.

21 March 2021

service

5

Confidence that my car has received professional care.

21 March 2021

service

5

Car collected, serviced, MOT'd, valeted and returned as planned.

21 March 2021

service

5

Excellent service

21 March 2021

service

5

Great service

19 March 2021

sales

5

Smooth process to purchase.

18 March 2021

sales

5

Despite the limitations that Lockdown has caused Jamie Lloyd was exceptional in his assistance in making a Mini purchase.

16 March 2021

service

5

Easy booking service and MOT, convenient day for me, great customer service

16 March 2021

service

5

They pushed the service through very quickly

15 March 2021

sales

4.5

Regular contact, salesperson very helpful

15 March 2021

service

5

there were no problem everything worked well

14 March 2021

service

4

It was purely a swap of the charging cable so no real interaction like a traditional service

14 March 2021

service

5

My liaison sales rep Michael Ellinas was consistently polite, checked at every stage that I was happy with the process and if I had any questions or concerns.

13 March 2021

sales

3

Fairly satisfied due to the Covid 19 restraints

10 March 2021

service

5

All very straightforward. Would normally have the car picked up and returned but not possible because of Covid restrictions. Courtesy car was provided instead.

08 March 2021

service

5

Everything was spot on from start to finish.

08 March 2021

service

5

Easy to book

07 March 2021

service

5

Advised throughout process, on time and friendly efficient staff

01 March 2021

service

4

Received video and narration of the service and call concerning replacing the tyres. All very helpful.

23 February 2021

service

5

I live the way in which they show you a video of the car and what us ok and what isn't

14 February 2021

service

5

Friendly and helpful staff.

08 February 2021

service

5

Loved the free car wash.

07 February 2021

service

5

As above

04 February 2021

sales

5

Safe and efficient with COVID restrictions. Jamie still managed to provide a personal touch despite the remote need for communication

04 February 2021

service

4

Very good service

28 January 2021

sales

5

quick and simple sale - great deal first time around

28 January 2021

service

5

Swift and professional plus got the opportunity to test drive a MINI E Which was amazing

27 January 2021

service

4

Easy to book service, clear instructions. good commumication from your team. The video of the car and explanation brilliant. Nothing hidden.

23 January 2021

service

5

Very efficient and friendly service

20 January 2021

service

5

As above carried out CitNow video minimal contact update on completion All in All professional service Thank you Bobby

18 January 2021

service

5

Kept informed and advised on all aspects

18 January 2021

service

5

kept me informed